values ans attitudes

Values

• Values: describe what managers try to achieve through work and how to behave.

• These are personal convictions about life-long goals (terminal values) and modes of conduct (instrumental values).

• A person’s value system reflects how important their values are as a guiding principle in life.

• Terminal values important to managers include:

• Sense of Accomplishment, equality, self-respect.

• Instrumental values include:

• hard-working, broadminded, capable.

Terminal and Instrumental Values

Attitudes

• Attitudes: collection of feelings about something.

• Job Satisfaction: feelings about a worker’s job.

• Satisfaction tends to rise as manager moves up in the organization.

• Organizational Citizenship Behaviors: actions not required of managers but which help advance the firm. Managers with high satisfaction perform these “extra mile” tasks.

• Organizational Commitment: beliefs held by people toward the organization as a whole.

• Committed managers are loyal and proud of the firm.

• Commitment can differ around the world.

Moods

• Moods: encompass how a manager feels while managing.

• Positive moods provide excitement, elation and enthusiasm.

• Negative moods lead to fear, stress, nervousness.

• Moods can depend on a person's basic outlook as well as on current situations.

• Managers need to realize how they feel affects how they treat others and how others respond to them.

• Workers prefer to make suggestions to mangers who are in “a good mood”.